Recently, I’ve written the book “88 Essential Secrets For Achieving Greater Success At Work” together with 21 other great speakers from Asia Professional Speakers Singapore (APSS). I contributed to the chapter on“Maximising team performance”.While writing this chapter, many thoughts have gone through my mind and I would like to share them with you in this blog post.
To maximise team performance, one of the things that the managers and supervisors could do is to lead more and manage less! There is a fundamental difference between leading and managing teams. Allow me to share a quote that captures the essence of the differences of managers and leaders:
“Managers do things right, leaders do the right things.” – Warren G. Bennis
Managers and leaders think and act differently. Managers in general like to think incrementally and solve work problems systematically. Their priority is to get the employees to complete their work well, preferably before the stipulated deadlines. On the other hand, leaders tend to think more unconventionally and would explore ‘out of the box’ options to solve work issues. The main focus of leaders is people – their personal development and well-being. To them, people are equally important to the work results.
I feel it is important that the managers and supervisors lead more and manage less if they want their teams to do better. I find that the managers and supervisors have a tendency to micro-manage their employees. They would basically tell what they need to do in great details and monitor closely. When the employees deliver below expectations, the manager would scold, take it back, and do it himself. It is better that the manager teach the employees how to do it and then leave them alone. Over time, they would learn, master the skills and deliver better outcomes. At the same time, they would also grow to be confident and independent employees.
I like to share with you about the over indulgent mother who loves her kids so much that she does anything and everything for them. The consequence is that the kids do not learn and would not know how to do anything at all. They would be over-reliant and always dependent on the mother and that is going to be taxing for her especially in the long run. Actually, this mother has caused more harm to her kids by loving them too much. The Chinese saying “爱你变成害你” – loosely translated in English as “Love you too much, in the end causes harm to you” sums this up aptly. We should love our kids sufficiently and help them develop life skills for the future.
On the same note, managers and supervisors should let the employees know and shared in the key performance indicators (KPI) and work expectations and leave them to do their work themselves. If they encounter problems or difficulties which they could not handle, they could always consult the managers for advice and help.
Ken is conducting his workshop on “Supervisory Management Skills” on 30 Apr 2012. >>To find out more…
Ken Wong is one of the authors of the book “88 Essential Secrets For Achieving Greater Success At Work” which is currently available in major bookstores in Asia, USA and Europe.
Please contact Ken at ken(at)proactivetrg.com, if you would like to discuss on how to drive your employee’s performance to greater heights (no obligations).